Digital Customer Service

Job Type: ពេញម៉ោង
Job Location: រាជធានីភ្នំពេញ

Digital Customer Service Job Description

We are hiring a digital customer service to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Bachelor’s degree in Communications, Marketing, English, or related field.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Working knowledge of content management systems.
  • Proficient in all Microsoft Office applications.
  • Excellent writing and editing skills.
  • The ability to work in a fast-paced environment.
  • The ability to handle multiple projects concurrently.
  • Effective communication skills.

* Note: Interested candidates please send your CV to
e-mail : [email protected]

អាសយដ្ឋាន
#103E0, St.273, Sangkat Toul Sangke, Khan Russey Keo. Phnom Penh
Phone
+885 010 490 416
+885 069 900 550
Telegram
+885 010 490 416
+885 069 900 550

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