Digital Customer Service

Job Type: Full Time
Job Location: Phnom Penh

[vc_row][vc_column width=”2/3″][vc_column_text text_larger=”no”]Digital Customer Service Job Description

We are hiring a digital customer service to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Bachelor’s degree in Communications, Marketing, English, or related field.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Working knowledge of content management systems.
  • Proficient in all Microsoft Office applications.
  • Excellent writing and editing skills.
  • The ability to work in a fast-paced environment.
  • The ability to handle multiple projects concurrently.
  • Effective communication skills.

[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_widget_sidebar sidebar_id=”sidebar-1″ el_class=”relate-career”][/vc_column][/vc_row][vc_row][vc_column width=”1/2″ css=”.vc_custom_1601094589743{padding-top: 15px !important;padding-right: 15px !important;padding-bottom: 15px !important;padding-left: 15px !important;background-color: #ba9865 !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no” el_class=”note-message”][vc_column_text woodmart_color_scheme=”light” text_larger=”no” css=”.vc_custom_1601094259271{margin-bottom: 0px !important;}”]* Note: Interested candidates please send your CV to
e-mail : [email protected][/vc_column_text][/vc_column][vc_column width=”1/2″][/vc_column][/vc_row][vc_row css=”.vc_custom_1601093937064{background-color: #efefef !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″][vc_column width=”1/3″]

Address
#103E0, St.273, Sangkat Toul Sangke, Khan Russey Keo. Phnom Penh
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Phone
+885 010 490 416
+885 069 900 550
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Telegram
+885 010 490 416
+885 069 900 550
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